Privacy Policy

Personal Information

When you make a booking or contact us, we may collect:

• Name and contact information (email, phone number)
• Booking details (check-in/check-out dates, room preferences)
• Payment information (processed securely through third-party payment processors)
• Special requests or preferences

Automatically Collected Information

• Browser type and version
• IP address and location data
• Pages visited and time spent on our website
• Device information

We use the information we collect to:

• Process and manage bookings
• Communicate about your reservation
• Provide customer support
• Send booking confirmations and updates
• Improve services and functionality
• Comply with legal obligations
• Prevent fraud and ensure security

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Email communications
• Website hosting & analytics
• Customer support (WhatsApp Business API)

These third parties are contractually obligated to protect your information and use it only for the services they provide to us.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. You can control cookie settings through your browser preferences.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Withdraw consent at any time